Client Feedback

"I would highly recommend Julia and would have no hesitation in commissioning Julia again. Julia has shown fantastic initiative in anticipating the project's needs which has helped me immensely. I don't know how we would have managed without her support and dedication."

Rob Mitchell
Policy and Performance Manager, Corporate Resources Department
Redcar and Cleveland Borough Council

"Julia was brilliant throughout the whole process. She worked at my pace, was patient and professional throughout."

Bridget Collins
Manager
Coatham House (Charity)

"It has been a pleasure working with Julia and I really do not think the project would have developed the way it has without Julia’s support and co-ordination. Julia was always at hand if we had any questions and also kept us on track for deadlines. I hope to work with Julia again in the future."

Rebecca Laidler
Health Improvement Specialist
NHS Redcar and Cleveland

Julia was instrumental in developing our lean working across Middlesbrough, Redcar and Cleveland Community Services, as we rolled out a significant lean programme of work. This work built on our partnership with Unipart, developing our systems and techniques to place the patient at the heart of everything we did through the determination of "customer value". I have worked with Julia more recently on a national project championed by the Cabinet Office (Resolving Multiple Disadvantage Project). Julia brought the same drive, enthusiasm and expertise to this project, and really helped us to shape our thinking and develop our processes to engage with young homeless people to determine how they accessed services and what we could do to improve that access.

Julia is an expert not just in "lean" as a set of tools and techniques, but in how to meaningfully apply this thinking in a systematic and rational way that engages both customers and front-line staff in developing the systematic improvement of services and systems. I would have no hesitation in recommending Julia to anyone looking to fully engage their customers and improve their services.

Mark Adams
Assistant Director for Health Improvement
NHS Redcar and Cleveland